It is based on the consumption of water used per quarter. Usage varies per household and each municipality is billed differently. It also depends on whether or not you have municipal sewer service. For more detailed information on water bills, please contact our billing office.

You'll receive a water bill every three months. The municipality that you live in determines which months you receive your bill.

You can mail your payment to your Town or Village office or drop it off there in person. The address of your municipal office appears on your bill. Some municipalities also take phone or online payments.

Generally, your meter is close to where your service line enters the house. The road side of your basement is a good place to look. Call our office at (607) 277-0660 if you need help finding your meter.

No one answer fits all situations. If someone else is watching your house, we can continue to mail your bills to the service address, or you can give us a temporary address where you can receive them. If you are going away for an extended period and do not want to keep getting minimum bills, we can arrange to temporarily discontinue your service. We hope you will call us to make the arrangements prior to your departure so we have the best opportunity to meet your specific need. The administrative and labor costs involved usually do not make a seasonal-type discontinuation cost effective.

If you are selling your house, you or your attorney will need to contact us in advance of the closing. We will schedule a date and time to retrieve your meter reading from our AMI system, or come out and read your meter if you have not yet upgraded. Our reading will be used to calculate your final payment. We will email a final bill to your attorney and the municipal clerk; this final bill should be in hand at the closing. The new owner of the house is ultimately responsible for all payments from that point on.

We need to have the request in writing from the property owner. You can either fax us or write us with the tenant’s name and property address. We do not delete the property owner’s name from the account. We put the bill in care of the tenant. Using the care of tenant approach prevents the post office from forwarding the mail while simultaneously reminding the property owner that the owner retains final responsibility for the bill.

When a tenant moves in or out, call our office at 277-0660 or email us at messages@boltonpoint.org and we can give you a dollar amount for water consumed since the last billing.

There are three main objectives of the new water billing rate structure. The first is to increase fairness to all end users by more closely aligning billing fees to water consumption or usage. Secondly, to ensure the water rate generates enough revenue to allow the Commission to continue to provide high quality water at the lowest possible cost. And last, to encourage and reward water conservation efforts.

The previous water billing structure was based on a minimum of 10,000 gallons per three-month period per billing unit. Usage above 10,000 gallons in the billing period was billed at the 2017 rate of $4.44 per thousand gallons. This water billing structure had been in place since 1996. Beginning January 1, 2018, the new water billing structure will call for a minimum of 5,000 gallons per three-month period per billing unit. Usage above 5,000 gallons in the billing period will be billed at the rate of $4.96 per thousand gallons. Please note your municipality adds a surcharge to the Bolton Point rate, so your actual bill reflects the combined rate.

Customers using 9,000 gallons or less per three-month period, per billing unit, will see a decrease in their bill, assuming the same amount of water is used. Customers using more than 9,000 gallons per three-month period per billing unit will see an increase in their bill, assuming the same amount of water is used, as total usage over the minimum will be billed on straight consumption. The largest increases will be seen by the Commission’s largest users, and these customers could see an increase in the Bolton Point water rate up to 11.7 %. Although Bolton Point sets a rate for municipal water consumption, each member town and village charges its respective water rate payers differently, tacking on additional costs depending on the municipality’s annual water system maintenance expenses, overall water demand and water district charges. Please check the Bolton Point website for your municipality’s current water rate.

Water billing rates are the predominant means by which the Commission recovers its costs of producing and distributing water, while maintaining adequate fund reserve levels to cushion against unforeseen future variation in costs and/or usage. The Commission’s water rate is evaluated annually to ensure adequate revenues will be collected to pay for operations and maintenance costs and to provide funding for capital improvement projects. Past capital improvement projects have included water storage tank and transmission main replacements, water plant pump and motor replacements and the 2016 Automated Metering Infrastructure (AMI) project.